Privacy Policy

Personal information

We will only collect your information if you willingly provide it, we will store and use your information to fulfil our contractual obligations with you (e.g. fulfilling orders), if you have provided it with consent to contact you with relevant information (e.g. sending promotional material) or when the use of your information is of lawful legitimate interest to Wardens.

The personal information you could be asked to provide may include your name, address, email address, telephone number and payment card details. While you use Wardens’ website we may collect information about your PC and visits to this website such as the IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you. Some of this information is essential to the proper performance of the website, while other information is used for analytical purposes and does not affect the real-time performance of the site (see “Cookies” section for further information).

Use of your Data

If you visit this website and place an order with us we have a contractual obligation to complete your order and therefore require your data. In order for us to process your order, we will require you to provide us with your name, postal address, telephone number and email address. A third party secure payment website will collect your card details and process your payment on our behalf. We may also ask for your marketing preferences during this process, giving you the opportunity to opt in to receiving promotional material from us in the future.

If you choose to sign up to receive marketing material from us we will require you to provide us with your name, postal address and/or your email address. Subject to your consent, by means of opting in, or the legitimate interests of Wardens, we will send you marketing material via email or via post. This material will include information about offers, events and promotional material about our products.

We may also collect and use your data if you order with us in-store or over the phone, enter a competition or to fulfil any other contractual obligation with you e.g. the administration of online wedding lists.

We will endeavour not to keep your personal information for longer than required for us to fulfil our obligations.

Data Transfer

In order to deliver our services, the information you provide us may be transferred to countries outside the European Economic Area (EEA). These countries may not have similar data protection laws to the UK however when transferring data outside of the EEA we make enquiries to ensure that any party with access to your data has implemented the necessary security and privacy measures to comply with this policy. In addition, we ensure that all personal data is provided with adequate protection and that all transfers of personal data outside of the EEA are lawful and secure as required by the General Data Protection Regulation.

Withdrawing Consent

You may withdraw your consent for us to use your data at any time by contacting us by post, email or telephone.

Postal Address
Warden Bros
45-47 High Street
Newtownards
Co Down
BT23 7HS

Email Address
enquiries@wardenbros.com

Telephone Number
(+44) 028 9181 2147

Access to your Information

You have the right to request a copy of the personal information about you that we hold.

Correcting your Information

We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Cookies

Cookies are tiny text files that identify your computer to our server. In order for the website to run as you would expect (e.g. allowing certain web pages to load on your computer) we require that some necessary cookies are collected. These cookies are ‘session’ cookies and expire at the end of your session.

We may also use cookies to monitor the use of this website, these cookies will be used to monitor whether the website has been visited before, the length of time spent on the website, what pages are visited and for how long, your geographical location and referral source.

As well as using essential cookies to allow our site to function normally, non-essential cookies are used to improve the performance of the website by giving us insights into the way the website is used by customers and how it may be changed to better suit the needs of our visitors. Cookies may also be used to help tailor you experience on the website e.g. asking your browser to remember your login details.

You can find out more about cookies on your specific browser by visiting your browser’s help menu. You may also restrict, delete or refuse cookies using this menu. Bear in mind that refusing all cookies will affect your browsing experience as essential information for the running of our website on your device will not be available to us.

We may use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy.

Security

We ensure that all of your personal and transactional data is protected, being securely stored digitally or in secured storage. We are compliant with all data protection regulations and standards set out by the European Union and UK.

Third Parties

We will never pass on your personal data to third party companies for marketing purposes without your explicit consent. Your personal data may be passed on to reputable third parties who will help process your online purchases and maintain marketing and provision of IT & data processing. All such third parties must treat your personal data confidentially and in accordance with all data regulations imposed by the UK and EU regulatory bodies.

Complaints

We work hard to ensure that your personal information is treated safely and securely. Whilst we hope that you won’t ever need to, if you have a complaint about our use of your personal data, please provide details of your complaint Mr Keith Irvine, General Manager. We will investigate and reply to all complaints received.

In addition, you also have the right to complain to the Information Commissioner’s Office (ICO). For further information please refer to the ICO website.